Shipper Help Center

What do you need help with?

How can I get in touch with my team?

You can reach your Account Management team at shipperdirectteam@convoy.com. If you have a dedicated Account Manager, please reach out directly to them at their personal convoy email address. 

Receive 24/7 operational support on all your shipments by reaching out to customer support directly:

Weekday support: 

  • M-F 6:00AM – 7:00PM, PST
  • email: shipperdirectsupport@convoy.com 
  • phone: 425-441-1025 

Overnight support: 

  • 7 days a week, 7:00 PM – 6:00 AM, PST
  • email: convoyafterhours@convoy.com
  • phone: 206-800-0274

Weekend support: 

  • Sat – Sun: 6:00 AM – 7:00 PM, PST
  • email: convoyweekends@convoy.com
  • phone: 206-800-0274

For Convoy TMS technical support, please email convoyshippersupport@convoy.com.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments