Shipper Help Center

What do you need help with?

Shipment Overview

Now it’s easier than ever to review shipment details and manage them while it’s en route.
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Track your shipment directly on the overview page by reviewing the truck on a map or by clicking Tracking to see exact status updates.
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Cancel your shipment by clicking into the three dots menu and selecting Cancel.
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Review facility details within the overview page by simply clicking into the facility name.
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Convoy TMS users are also able to edit their shipment if the load is not tendered to Convoy. If the load is tendered to Convoy and a driver has already been assigned, then you will need to reach out to shipperdirectsupport@convoy.com or your operations team and Convoy will help make the change. 

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