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Carrier quality and compliance

We hold our carriers to the highest industry standards, enabling us to provide superior service levels to shippers. Convoy’s Quality & Compliance team utilizes continuous carrier monitoring technology, with automated input from both industry regulators and customer feedback to build a safe and high performing network. We are committed to raising the bar for carrier safety and using innovation and technology to do so. 

To date, we have achieved:

  • 100% compliant carrier assignment.
  • 1/20th claims-incident ratio compared to the industry average.
  • 16% lower predictive crash rating than the industry average.

Learn more about our industry-leading quality and compliance program here.

If you have questions about a specific carrier's performance, please email shipperdirectsupport@convoy.com.

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