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Requesting contracted rates from Convoy

Convoy offers our customers two distinct types of contracted rates - primary and backup - at various contract durations. Information about each contract type, and how they can affect your Convoy quote can be found below.

If you are an existing shipper with a dedicated Account Manager - you can also email them directly. To request contract rates, please email shipperdirectteam@convoy.com, including the following information to expedite your request.

Contract type: primary or backup

  • Preferred contract duration
  • Lane information
    • Origin/Destination (City, State)
    • Mileage
    • Expected volume on each lane
    • Target rate

Primary - Guaranteed capacity for committed volume
A primary contract is right for you if you need guaranteed coverage on lanes with predictable volume. Primary contracts will protect you from market volatility, with Convoy’s promise of guaranteed rates and reliable capacity, even when the market is tight. Primary rates allow you to accurately forecast freight costs for the upcoming quarter or year, even if truck prices rise. Deviations from committed volume may result in a Convoy representative reaching out to discuss program adjustments that better suit your needs.

Backup - Competitive rates, flexible coverage
Because primary carriers can reject loads due to market shifts, unpredictable volume surges, or other unforeseen events, it’s always a good idea to have backup contracts with reliable carriers.  This will help you avoid the volatility of the spot market even when your primary carrier is unable to accept the load. Adding Convoy as a backup carrier is a great option as our digital freight network makes rates and capacity instantly bookable, saving precious time and money when primary contracts fail.

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