Billing and payment

Convoy will send invoices within 7 days of a shipment’s completion. This is subject to carriers uploading POD, so there may be occasional outliers. Shippers can request an early copy of an invoice by emailing [e-mail]. Please allow 3 business days after shipment completion before requesting a copy.

To request that additional contacts be added to invoice notifications by emailing [e-mail].

All other invoicing questions can be answered by emailing [e-mail], or by responding directly to an invoicing email from Convoy. Please be sure to reference the invoice number, or load ID, in question.