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Billing and payment

Convoy will send invoices within 7 days of a shipment’s completion. This is subject to carriers uploading POD, so there may be occasional outliers. Shippers can request an early copy of an invoice by emailing AR@convoy.com. Please allow 3 business days after shipment completion before requesting a copy.

To request that additional contacts be added to invoice notifications by emailing AR@convoy.com.

All other invoicing questions can be answered by emailing AR@convoy.com, or by responding directly to an invoicing email from Convoy. Please be sure to reference the invoice number, or load ID, in question.

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