Shipper Help Center

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Billing and payment

Convoy will send invoices within 7 days of a shipment’s completion. This is subject to carriers uploading POD, so there may be occasional outliers. Shippers can request an early copy of an invoice by emailing Please allow 3 business days after shipment completion before requesting a copy.

To request that additional contacts be added to invoice notifications by emailing

All other invoicing questions can be answered by emailing, or by responding directly to an invoicing email from Convoy. Please be sure to reference the invoice number, or load ID, in question.

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